FAQ

What is your return policy?

We do not accept returns or exchanges of opened or used products. For damaged or defective products, please contact our Customer Care within 24 hours of receipt with supporting images and video. For more details, please refer to our Returns and Refunds section.
What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express) and PayPal. All transactions are secure and encrypted to protect your information.
Are your products safe for all skin types?

Yes, our products are formulated with natural, Ayurvedic ingredients and are suitable for all skin types. However, if you have specific skin concerns or allergies, we recommend doing a patch test or consulting with a dermatologist before using our products. During pregnancy, most women can safely use various cosmetic products, including those from Ayur Botanics. Our products, which are formulated with natural ingredients and extracts, are designed to address a variety of skin concerns. However, these natural ingredients can sometimes contain allergens that may trigger allergic reactions. Therefore, it is important to consult with your doctor before using any cosmetic product during pregnancy to ensure safety and compatibility with your skin.
What is Ayur Botanics?

Ayur Botanics is a skincare brand dedicated to harnessing the power of Ayurvedic ingredients to provide natural and effective skincare solutions. Our products are formulated with traditional Ayurvedic herbs and modern skincare science to ensure the best results.
How can I track my order?

You will be able to track your order once your order has left our warehouse. Once the order has been dispatched you should receive a shipping confirmation email which includes a tracking link that will update you on the status of your delivery. If you have not received a dispatch email within 3 working days after placing a successful order, please kindly check your spam and/or junk folders before contacting us.
Can I modify or cancel my order after it has been placed?

Once an order has been placed, it is processed immediately to ensure quick delivery. If you need to modify or cancel your order, please contact our customer service team as soon as possible at info@ayurbotanics.co.uk. We will do our best to accommodate your request.
What should I do if I have a reaction to a product?

If you experience any adverse reactions, discontinue use immediately and consult a healthcare professional. Please contact our customer service team to report the issue.
Do you test your products on animals?

No, we are committed to cruelty-free practices. None of our products are tested on animals.
Are your products vegan and cruelty-free?

Yes, all our products are vegan and cruelty-free. We are dedicated to ethical practices and ensuring our products are free from animal-derived ingredients.